Frequently asked questions
What payment methods do you accept?
We accept all major credit cards, depending on your location. Please contact our support team for more information on accepted payment methods in your region.
How does the pricing work for teams?
Our pricing is per user, per month. This means you only pay for the number of team members you have on your account. Discounts are available for larger teams and annual subscriptions.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes to your plan will be prorated and reflected in your next billing cycle.
Is my data secure?
Security is our top priority. We use state-of-the-art encryption and comply with the best industry practices to ensure that your data is stored securely and accessed only by authorized users.
Do you only have monthly subscriptions?
We offer monthly, quarterly, and yearly plans. Check our pricing page for more details.
What are credits?
Credits are used each time you generate an image or video. The number of credits included with each plan is detailed on our pricing page.
Can I top-up my credits?
Yes, you can easily top up credits anytime through your profile section.
Are there lifetime deals available?
Yes, limited lifetime deals are available exclusively on AppSumo, where you can purchase them directly.
Are there any discounts in pricing for students?
There are no specific student discounts for now, but we do offer occasional exclusive deals. Stay tuned via email for updates.
What is the refund and cancellation policy?
You can cancel within 14 days of purchase for a full refund. For later cancellations, you can manage your subscription through your profile.
How many credits are used for each generation?
Credits vary by creation type—image animations typically use 25 credits, while video animations require 50. For simpler creations like a single image, just 1 credit does the trick.
Can I upgrade my subscriptions?
Yes, you can upgrade your subscription anytime through the profile section.
How many minutes of animations can I make?
Our platform is designed to create impactful short videos, typically between 2-5 minutes, perfect for engaging content.
Can I upload my own images and animate it?
Yes, once the scenes are generated, you can upload your own images and animate it. For detailed explanation, check out our demo video.
Can I modify the duration of my animations?
Yes, you can adjust the duration after the animations are generated.
Are there multiple languages for voiceovers?
Yes, we offer voiceovers in 13 languages as of now. You can check them out in the dropdown menu in the voiceovers section on the dashboard.
What is fully customizable storytelling in Pro Mode?
Pro Mode lets you fully edit your story, including narrations, voiceovers, and background music. For a detailed explanation, check out the demo videos.
Can I generate just images?
Yes, you can create and generate single images
Can I convert or clone my projects to different styles or aspect ratios?
Yes, you can clone projects to different video styles and switch between 16:9 and 9:16 aspect ratios.
Can the videos be both vertical and horizontal?
Yes, you can create videos in both 16:9 aspect ratio and 9:16 ratio as well.
How many minutes will it take to generate an animation?
Generation time varies with animation length, typically taking around 5 to 15 minutes.
Are there social media integrations?
Yes, we offer YouTube integration, allowing you to upload your video directly to your channel.
What to do if I have any issues or questions?
For any issues or support inquiries, please email us at support@reelcraft.ai. You can also join our Discord channel to connect with the community, find answers, and help others with their questions.
Are there brand customisations for enterprises?
Yes, enterprises can customize branding with options like logo, intro, and outro clips. We also offer a “no white label” option for enterprises.
Can you clone your voice?
Absolutely! You can clone your voice. Watch our demo videos for a full walkthrough.
Frequently asked questions
What payment methods do you accept?
We accept all major credit cards, depending on your location. Please contact our support team for more information on accepted payment methods in your region.
